Terms and Conditions

Your use of the site constitutes your agreement to follow and be bound by the Agreement.

We reserve the right to update or modify this Agreement at any time without prior notice. For this reason, Éclatant encourages you to review the Agreement whenever you use the site. 

Éclatant highly values  you as a loyal customer. It is of importance for Éclatant that your rights are respected and that you as a customer have confidence in us. 

Products

Completness

All products offered on Éclatant are as complete as possible and in good faith.

Pricing

The prices shown are inclusive of VAT and exclusive shipping costs, unless explicitly stated otherwise.

Image and Description

The images and descriptions are displayed so that they form the most representable picture of the product.

Authenticity

All products are 100% authentic and are shipped in original packaging. 

Product availability

All products on Éclatant are offered until stock is exhausted. If a product is temporarily or permanently out of stock, we will inform you as soon as possible and you can still decide to change a part of, or cancel your entire order. Éclatant can not be held liable for damage that may result from the temporary or permanent unavailability of a product.

Product shipping and delivery

Shipping costs per package vary depending on order size or special offers.

 

Orders within the United Kingdom:  delivery time of package will take 3 to 5 working days.  *Due to COVID-19 it is possible it will take longer*

 

Orders within Europe: delivery time of package will take 3 to 7 working days. *Due to COVID-19 measurements it is possible it will take longer*

Orders outside Europe: delivery time of package will take 6 to 12 working days. *Due to COVID-19 measurements it is possible it will take longer*​

The risk during transport of the ordered items is on behalf of Éclatant. At the time of delivery of the product, the risk of the product turns over to you.

 

The period for delivery of a product is 14 working days in the case a product is on stock. If, for whatever reason, this period is not met by Éclatant, we will inform you within this 14 day period. If import duties are charged on the products that we ship to you abroad, the costs for this will not be covered by us. If you refuse the order due to the import costs, the return costs will have to be covered by you.

Product returns

Éclatant reserves the right to deny returned products or to refund only a portion of the amount already paid when it is suspected that the product has been used or damaged on the fault of the consumer.

 

The consumer has the right of return within 28 days after placing the order. Without giving any reason, the consumer cannot return a product. If 28 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Original shipping costs are non-refundable. 

 

The cost of returning the product is paid by Éclatant. The product must be unused, undamaged, complete and in the undamaged original packaging to be returned.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

Éclatant cannot guarantee that we will receive your returned item.

Once your return is received and inspected, Éclatant will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

Unfortunately, it is not possible to exchange an item directly. To receive the desired item, you can place a new order and return the others to us.

Company right to cancel

Éclatant has the explicit right to cancel an order without any responsibility for damages and costs in situations such as

Éclatant has not received the payment of an order through our payment provider.

The ordered product is not on stock.

The price on Éclatant was not correct.

We reserve the right to modify the Terms and Conditions at any time, so please review it frequently. If we make material changes to the Terms and Conditions, we will notify you here.